Terms of sale and website use
Last updated: 9 September 2026
Seller and contact
Erazelab is a brand operated by Dolcevita International di M.T., Via Vincenzo Dono 15, 84128 Salerno (SA), Italy, VAT IT05978060654. Contact: info@erazelab.com. In these documents, “Erazelab”, “we” and “us” refer to this business.
Products and ordering
These terms apply to consumer purchases on erazelab.com. Products are cosmetics; descriptions help you choose a routine and do not replace medical advice. Check the ingredient list, directions and precautions on the packaging. Individual experiences vary. Product images illustrate the products; packaging can be updated. You must have the legal capacity to enter a purchase contract. Review your items, address, delivery method and total before confirming payment. Order confirmation is sent by email; acceptance is confirmed when we dispatch the order. If an item cannot be supplied, we will inform you and refund any amount collected for it.
Prices, bundles and payment
The currency and final payable total are shown at checkout. Product prices include applicable taxes where indicated; delivery and any further charges are disclosed before payment. Available payment methods appear at checkout. Trio savings compare the bundle with the current individual prices of its three components, not with a former bundle price. Promotional codes follow the eligibility and combination rules shown with the offer; no recurring subscription is created by a standard Trio order. If a material pricing error affects an unaccepted order, we will contact you before proceeding or refund the payment if the order is cancelled.
Delivery
Delivery options, charges and available destinations are shown at checkout. Processing and transit estimates are detailed in our shipping policy. Unless another delivery time is agreed, applicable consumer law governs the deadline, normally no later than 30 days. Risk passes to you when you, or a person you nominate other than the carrier, receives the goods, subject to any mandatory exception for a carrier you independently appoint. Contact us if a delivery is missing, damaged or substantially delayed.
Withdrawal and voluntary returns
EU and UK distance-selling customers generally have 14 days from receiving goods to tell us they wish to withdraw, followed by 14 days to send them back. Send a clear statement to info@erazelab.com or our business address; no special wording or prior approval is required to exercise a statutory right. The exception for health or hygiene applies only to goods supplied sealed that become unsuitable for return once unsealed. It does not remove remedies for faulty goods. We also accept unused, sealed products under our existing 30-day return policy. See delivery and returns for practical instructions, refunds and return-cost rules.
Faulty or non-conforming goods
Your statutory conformity rights are additional to the voluntary return policy. In the EU, a legal conformity guarantee of at least two years applies, subject to the rules in your country and the nature of the goods. This is not a promise that a cosmetic remains usable beyond its expiry or period-after-opening instructions. Remedies can include replacement, price reduction or refund under applicable law. UK customers retain their rights under applicable consumer law, including remedies for goods that are faulty or not as described. We bear return costs where required for a defect or non-conformity.
Use of the website and customer content
Do not misuse the website, interfere with its security or upload unlawful material. Our brand, original content and imagery are protected by applicable intellectual-property rights. Submitting a product review allows it to be displayed as a review through our review service; it does not by itself grant us unlimited advertising rights to your identity, image or social videos. Creator campaigns and paid media use require their own agreed terms and permissions. The privacy policy explains the handling of personal data.
Applicable law, complaints and changes
Italian law applies, without depriving consumers of mandatory protections in their country of habitual residence. No clause imposes exclusive English courts or excludes a consumer’s right to use a competent court under applicable law. Nothing excludes liability that cannot legally be excluded. For complaints, write to info@erazelab.com with your order reference and the issue. Any available or legally required alternative dispute process will be explained for your case. Revised terms apply to future orders; the version agreed for an existing order remains applicable.