From our shelf
to yours.
Delivery and returns, in one place.
Orders are processed in 1–2 working days. The current shipping policy estimates 5–7 working days for the UK and 2–6 for EU delivery after dispatch.
Unused, sealed products can be returned within 30 days under the store’s return policy.
Read shipping & return terms ↗Track your delivery
Use the tracking link in your dispatch email. Need help with an order? Email us with your order number.
Get order helpLast updated: 9 September 2026
Order preparation and delivery
Orders are normally prepared in 1–2 working days. After dispatch, estimated transit is 2–6 working days in the EU and 5–7 working days in the UK. These are estimates, not a guaranteed arrival date. Public holidays, carrier disruption and customs can affect transit. Available delivery destinations and charges are shown before payment at checkout. Our current shipping service uses HappyPost by Landmark Global; tracking details are sent by email after dispatch.
Missing, delayed or damaged orders
Contact info@erazelab.com with your order reference so we can investigate with the carrier. Photos can help document damage, but do not limit your statutory rights. If delivery cannot be completed within the agreed time, the remedies and deadlines under applicable consumer law apply. A delivery issue is not automatically your responsibility simply because the parcel was dispatched.
14-day statutory withdrawal
For eligible EU and UK distance purchases, notify us within 14 days of receiving the goods, then return them within 14 days of notifying us. Send a clear withdrawal statement to info@erazelab.com or to Dolcevita International di M.T., Via Vincenzo Dono 15, 84128 Salerno (SA), Italy. You do not need our approval to exercise this right. Contact us for the appropriate return instructions and shipping label. The health/hygiene exception only applies to goods supplied sealed that cannot suitably be returned after that seal is broken; it does not affect rights for faulty goods.
Our additional 30-day return policy
In addition to statutory rights, unused products with their seals intact may be returned under our existing 30-day policy. Contact info@erazelab.com within 30 days of delivery with the order reference to arrange the return. This extra policy does not offer a trial of opened products and does not replace the legal withdrawal or conformity rights above.
Return costs and refunds
We bear return costs where the law requires it, including for faulty or non-conforming goods and where required pre-contract information on return costs was not provided. Any charge for a change-of-mind return label must have been disclosed before purchase; we do not deduct an undisclosed label fee from your refund. For statutory withdrawal, we refund the price paid and the cost of standard outbound delivery where applicable, using the original payment method. The refund is due within 14 days of notification, but may be withheld until the goods or evidence of their return is received, as allowed by law. Bank processing can take a further 5–7 working days. Extra express-delivery costs need not be refunded. Any deduction for handling beyond what is necessary to inspect the goods must comply with the law.
Optional withdrawal wording
You can write: “I hereby withdraw from my contract for the purchase of the following goods”, then state the goods, order date, delivery date, your name and address, and the date of the notice. Add a signature only if sending a paper notice. Using this wording is optional.