Shipping & Returns
Shipping & Returns Policy
Shipping Information
📦 Shipping & Delivery Information
Shipping Methods
We ship all orders using Happy‑Post, a global international parcel delivery service provided by Landmark Global (part of the bpost group). Happy‑Post coordinates pickup, transport, customs and final delivery using a network of trusted carrier partners to ensure reliable delivery to your address.
UK Delivery
-
Orders placed will be processed within 1–2 working days.
-
Delivery to the United Kingdom typically takes 5–7 working days, depending on destination and local delivery services.
EU Delivery
-
Orders placed will be processed within 1–2 working days.
-
Delivery to European Union countries typically takes 2–6 working days, depending on destination and local delivery services.
Tracking
-
Once your order is dispatched, you will automatically receive an email with your tracking details.
-
You can use the tracking number provided to follow your parcel’s journey via the HappyPost tracking tool.
-
If you need additional information or have any issues, please contact us at info@erazelab.com
Returns Policy
Since we deal with personal cosmetic products, we want to ensure that all our customers are completely satisfied with their purchases. Due to hygiene and safety reasons, returns are only accepted if the products have not been used.
Conditions for Returns:
-
You may return unused products within 30 days from the date of receipt.
-
To initiate a return, please contact us at info@erazelab.com, indicating your order number and the product(s) you wish to return.
-
Once your return request is approved, we will provide you with a return label to be affixed to your package.
-
Please ensure the product is in its original, unused condition, with all seals and packaging intact.
Refunds
-
Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
-
If approved, your refund will be processed and applied to your original payment method within a certain number of days (typically 5-7 working days).
Non-returnable items
-
Used or opened cosmetic products.
-
Products returned after 30 days of receipt.