Frequently Asked Questions
What are the key ingredients in your products, and how do they benefit the skin?
Highlight niacinamide's benefits, like improving skin texture, reducing redness, and minimizing pores.
Specifically, Erazelab are safe for sensitive, oily, or combination skin.
We are unable to accept returns on certain items. These will be carefully marked before purchase.
How should I incorporate your products into my skincare routine?
Provide step-by-step guidance for morning and evening routines.
Are your products dermatologically tested?
Address safety, clinical testing, or certifications.
Do your products contain any harsh chemicals or allergens?
Erazelab are free from parabens, sulfates, or fragrances.
Good questions.
Clear answers.
Find your routine, understand the formulas and get ready for your first order.
Before you add to bag.
Why choose the Trio?
You get three complementary steps in full size, including the Erazyn™ gel-cream, and save compared with buying separately. No routine-building guesswork.
Do I use every product every day?
Morning: cleanse with Eraclear, moisturise with Erazer, then apply your own SPF. Evening: cleanse, use Erapur on suitable nights, then finish with Erazer.
When should I expect a change?
Make consistency your starting point. Notice how your skin feels after cleansing and hydration, then follow changes in texture and blemishes over the weeks. Take a photo in the same light to track your routine. Results and timing vary.
What about delivery and returns?
Orders are processed in 1–2 working days. The current shipping policy estimates 5–7 working days for the UK and 2–6 for EU delivery after dispatch.
Unused, sealed products can be returned within 30 days under the store’s return policy.
Read shipping & return terms ↗Where are the full ingredients?
Which formula contains Erazyn™?
Erazer, our daily gel-cream. Eraclear cleanses and Erapur exfoliates.